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FAQs / Help

How do I use my DigiTicket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.  We suggest printing out this email as phone batteries can fail,  or you can show your ticket on our phone at the ferry.  Online bookings do not need to go to the kiosk.

Where does the ferry depart from?

The ferry departs from Kennedy pier, Cobh.  The ferry must leave on time, please arrive at the ferry 10 minutes before departure and allow plenty time for parking and walking to the ferry.  No refunds for late arrival.

Where can I park?

There is no parking at Kennedy pier.  There is free parking at Cobh Cathedral and Cobh Heritage center.  They are both 10 minutes walk, please allow time for parking and the walk to the ferry to arrive 10 minutes before departure.  

How long will I be on the island?

Return ferries are typically 3 1/2 hours after departure, for example, the 12pm ferry has a return at 3.30pm.  This gives time for the ferry journey, guided tour, time to self explore and visit the cafe and gift shop.  Different tours like After Dark have different schedules. 

Do you issue refunds?

No, we regret we are unable to issue refunds online.  No refunds are offered for any reason other than cancellation due to bad weather, which will be refunded at the kiosk in Cobh.

I don't have a printer...

You do not have to print out the 8 digit booking reference – you can show it on your phone.

Is there wheelchair access?

No, while on the island is wheelchair accessible, presently a flight of stairs on the Cobh side prevents wheelchair access.  This is being looked at for a resolution.

Can I purchase a ticket at your kiosk or on the day.

If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book for another date.  We highly recommend advance online booking in summer.

How can I get in contact with you?

admin@spikeislandcork.ie or 0858518818